Shipping policy

SHIPPING AND PICKUP POLICY

Last updated: 24 October 2026

This policy applies to public and approved wholesale orders placed with Triple C Poultry through our online store.

DELIVERY AREA

We deliver frozen orders to selected eligible street addresses in Brisbane, Logan and Redlands, with route limits of Strathpine to the north, Springfield to the west and Ormeau to the south.

Coverage varies by suburb and street address. These route limits do not mean every suburb or postcode within the surrounding regions is covered. Some postcodes include both serviced and unserviced suburbs.

Coomera, Gold Coast suburbs south of Ormeau, Redcliffe, Ipswich suburbs beyond our listed Springfield route, islands and other addresses outside our listed service area are not covered.

Use the postcode checker on this page before ordering and select your suburb where requested. Checkout confirms delivery availability and the final charge for the address entered.

If your address is not covered or you are unsure about availability, contact our team before ordering, or arrange free pickup from Rocklea.

DELIVERY MINIMUMS AND FEES

The minimum product subtotal for delivery is $250 after discounts and before delivery charges.

Public customer delivery:

• Core delivery area: $20 for orders from $250 to $499.99
• Extended delivery area: $30 for orders from $250 to $499.99
• Eligible orders of $500 or more receive free delivery

Approved wholesale customer delivery:

• Core delivery area: $5 for eligible orders from $250 to $499.99
• Extended delivery area: $15 for eligible orders from $250 to $499.99
• Eligible orders of $500 or more receive free delivery

Delivery charges include GST where applicable.

The final delivery option and charge will be displayed at checkout before payment. An additional charge may apply if redelivery is required because the original delivery could not be completed.

LOCAL PICKUP

Free local pickup is available where displayed as an option during checkout.

The $250 delivery minimum does not apply to orders collected from our Rocklea location unless otherwise stated during checkout.

Pickup address:

Triple C Poultry
Unit 22, 115 Dollis Street
Rocklea QLD 4106
Australia

Pickup orders are usually ready within 24 hours. Collection must be arranged in advance and confirmed by email or phone before you attend. Unit 22 is our only pickup point.

Warehouse and pickup hours
Monday–Tuesday: 6 am–12 noon
Wednesday–Friday: 8 am–12 noon
Saturday–Sunday: Closed

Finding us
Enter the industrial park through the single driveway and take the right-hand lane. Unit 22 is approximately three-quarters of the way down. Look for the Triple C Poultry sign.

Get directions on Google Maps

Customers are responsible for bringing suitable transport, insulated containers or other arrangements necessary to keep frozen products at a safe temperature after collection.

DELIVERY TIMEFRAMES

Orders are generally delivered within 1–2 business days after the order has been confirmed and prepared.

Delivery timeframes are estimates and may vary depending on:

• Product and stock availability
• The delivery location and scheduled delivery route
• Order volumes
• Weekends and public holidays
• Severe weather, road closures or circumstances outside our reasonable control

If we become aware of a significant delay or cannot supply an order within the expected timeframe, we will contact the customer using the details supplied with the order.

RECEIVING FROZEN PRODUCTS

Our products are supplied frozen unless otherwise stated.

Customers must ensure that:

• The delivery address and contact details are complete and accurate
• The delivery location is safe and accessible
• Someone is available to receive the order where required
• The order is inspected promptly after delivery
• Frozen products are transferred to a suitable freezer as soon as possible

Triple C Poultry takes reasonable steps to protect frozen products during transportation. After an order has been delivered or collected, the customer is responsible for storing and handling the products safely and according to the product label.

UNATTENDED AND MISSED DELIVERIES

If nobody is available to receive an order, we may:

• Contact the customer for further instructions
• Leave the order only where it is safe and appropriate to do so
• Return the order to our premises if it cannot be safely delivered

Because our products are frozen and perishable, we may refuse to leave an order unattended if the location is unsafe, insecure or unsuitable for frozen food.

An additional delivery charge may apply if redelivery is required because the customer was unavailable, supplied incorrect information or failed to provide safe access.

INCORRECT DELIVERY INFORMATION

Customers must check their delivery address, telephone number and delivery instructions carefully before submitting an order.

Contact us as soon as possible if you notice an error. We cannot guarantee that delivery information can be changed after an order has been prepared or dispatched.

ORDER INSPECTION AND DELIVERY PROBLEMS

Please inspect your order promptly after delivery or collection.

Contact Triple C Poultry as soon as possible, and preferably within 24 hours, if an order:

• Is missing a product
• Contains an incorrect product or quantity
• Arrives with damaged packaging
• Shows signs that the required frozen condition has not been maintained
• Has another genuine quality or food-safety concern

Please provide:

• Your name and order number
• A description of the problem
• The affected product and quantity
• Photographs of the product, packaging and label where relevant
• Information about when the order was received and how it was stored

Keep the affected product frozen. Do not consume, dispose of or return it unless instructed by Triple C Poultry.

Reporting a concern outside the preferred 24-hour period does not exclude any rights or remedies available under the Australian Consumer Law.

DELAYS AND EVENTS OUTSIDE OUR CONTROL

Delivery may occasionally be affected by severe weather, road closures, vehicle breakdowns, supply interruptions or other circumstances outside our reasonable control.

We will take reasonable steps to notify affected customers and provide an appropriate solution when an order cannot be delivered within the expected or an otherwise reasonable timeframe.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law.

CONTACT US

For delivery or pickup enquiries, contact:

Triple C Poultry
Email: orders@triplecpoultry.com.au
Phone: 07 3277 9608
Address: Unit 22, 115 Dollis Street, Rocklea QLD 4106, Australia