Shipping policy
SHIPPING AND PICKUP POLICY
This policy applies to public and approved wholesale orders placed with Triple C Poultry through our online store.
DELIVERY AREA
We deliver frozen orders to eligible addresses across Brisbane, Ipswich, Logan, Redlands and selected areas of South East Queensland.
Our core delivery area includes Brisbane and surrounding suburbs, Ipswich, Logan, Redlands and northern Brisbane up to approximately Zillmere.
Selected extended delivery areas may include Redcliffe, the Gold Coast, Coomera and some outer northern, western and south-east Queensland suburbs.
Delivery availability and the applicable charge are determined by the delivery address entered at checkout. We do not currently deliver to islands, regional or remote locations outside our configured delivery zones.
Please contact us before ordering if you are uncertain whether we service your address.
DELIVERY MINIMUMS AND FEES
The minimum product subtotal for delivery is $250 after discounts and before delivery charges.
Public customer delivery:
• Core delivery area: $20 for orders from $250 to $499.99
• Extended delivery area: $30 for orders from $250 to $499.99
• Eligible orders of $500 or more receive free delivery
Approved wholesale customer delivery:
• $5 delivery for eligible orders from $250 to $499.99
• Eligible orders of $500 or more receive free delivery
Delivery charges include GST where applicable.
The final delivery option and charge will be displayed at checkout before payment. An additional charge may apply if redelivery is required because the original delivery could not be completed.
LOCAL PICKUP
Free local pickup is available where displayed as an option during checkout.
The $250 delivery minimum does not apply to orders collected from our Rocklea location unless otherwise stated during checkout.
Pickup address:
Triple C Poultry
Unit 22, 115 Dollis Street
Rocklea QLD 4106
Australia
Pickup orders are usually ready within 24 hours. Customers must wait until they receive confirmation that their order is ready before attending the pickup location.
Customers are responsible for bringing suitable transport, insulated containers or other arrangements necessary to keep frozen products at a safe temperature after collection.
DELIVERY TIMEFRAMES
Orders are generally delivered within 1–2 business days after the order has been confirmed and prepared.
Delivery timeframes are estimates and may vary depending on:
• Product and stock availability
• The delivery location and scheduled delivery route
• Order volumes
• Weekends and public holidays
• Severe weather, road closures or circumstances outside our reasonable control
If we become aware of a significant delay or cannot supply an order within the expected timeframe, we will contact the customer using the details supplied with the order.
RECEIVING FROZEN PRODUCTS
Our products are supplied frozen unless otherwise stated.
Customers must ensure that:
• The delivery address and contact details are complete and accurate
• The delivery location is safe and accessible
• Someone is available to receive the order where required
• The order is inspected promptly after delivery
• Frozen products are transferred to a suitable freezer as soon as possible
Triple C Poultry takes reasonable steps to protect frozen products during transportation. After an order has been delivered or collected, the customer is responsible for storing and handling the products safely and according to the product label.
UNATTENDED AND MISSED DELIVERIES
If nobody is available to receive an order, we may:
• Contact the customer for further instructions
• Leave the order only where it is safe and appropriate to do so
• Return the order to our premises if it cannot be safely delivered
Because our products are frozen and perishable, we may refuse to leave an order unattended if the location is unsafe, insecure or unsuitable for frozen food.
An additional delivery charge may apply if redelivery is required because the customer was unavailable, supplied incorrect information or failed to provide safe access.
INCORRECT DELIVERY INFORMATION
Customers must check their delivery address, telephone number and delivery instructions carefully before submitting an order.
Contact us as soon as possible if you notice an error. We cannot guarantee that delivery information can be changed after an order has been prepared or dispatched.
ORDER INSPECTION AND DELIVERY PROBLEMS
Please inspect your order promptly after delivery or collection.
Contact Triple C Poultry as soon as possible, and preferably within 24 hours, if an order:
• Is missing a product
• Contains an incorrect product or quantity
• Arrives with damaged packaging
• Shows signs that the required frozen condition has not been maintained
• Has another genuine quality or food-safety concern
Please provide:
• Your name and order number
• A description of the problem
• The affected product and quantity
• Photographs of the product, packaging and label where relevant
• Information about when the order was received and how it was stored
Keep the affected product frozen. Do not consume, dispose of or return it unless instructed by Triple C Poultry.
Reporting a concern outside the preferred 24-hour period does not exclude any rights or remedies available under the Australian Consumer Law.
DELAYS AND EVENTS OUTSIDE OUR CONTROL
Delivery may occasionally be affected by severe weather, road closures, vehicle breakdowns, supply interruptions or other circumstances outside our reasonable control.
We will take reasonable steps to notify affected customers and provide an appropriate solution when an order cannot be delivered within the expected or an otherwise reasonable timeframe.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law.
CONTACT US
For delivery or pickup enquiries, contact:
Triple C Poultry
Email: orders@triplecpoultry.com.au
Phone: 07 3277 9608
Address: Unit 22, 115 Dollis Street, Rocklea QLD 4106, Australia