Privacy policy

PRIVACY POLICY

1. ABOUT THIS PRIVACY POLICY

Triple C Poultry is the trading name operated by The Trustee for the TRIPLE CCC INVESTMENT TRUST (ABN 36 354 288 473).

In this Privacy Policy, “Triple C Poultry”, “we”, “us” and “our” refer to the operator of Triple C Poultry.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

• Visit or use our website
• Create a retail or wholesale account
• Place an order
• Request delivery or pickup
• Contact us
• Subscribe to marketing communications
• Otherwise interact with Triple C Poultry

We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us and may include:

CONTACT INFORMATION

• Your name
• Business or organisation name
• Billing, delivery and pickup addresses
• Email address
• Telephone number
• The name and contact details of an authorised business representative

ACCOUNT AND WHOLESALE INFORMATION

• Customer account details
• Account preferences and settings
• Wholesale-account applications and approval information
• ABN and other information used to verify wholesale eligibility
• Your relationship to the business or organisation you represent

ORDER AND TRANSACTION INFORMATION

• Products viewed, added to a cart or ordered
• Order history
• Delivery and pickup instructions
• Returns, refunds, replacements and complaints
• Invoices, credits and transaction records

PAYMENT INFORMATION

Payments are processed through Shopify or another payment provider available during checkout.

We may receive information such as the payment method used, payment status, transaction reference and limited payment details. We do not generally receive or store complete credit-card numbers.

COMMUNICATIONS

We collect information provided when you contact us about products, wholesale access, orders, delivery, pickup, returns, complaints or customer support.

DEVICE AND WEBSITE INFORMATION

When you use our website, Shopify and other authorised service providers may automatically collect:

• IP address
• Browser and device information
• Cookie and similar technology identifiers
• Pages viewed and links selected
• Cart and checkout activity
• Dates, times and methods of accessing the website
• Information about how you interact with the store

MARKETING INFORMATION

If you subscribe to marketing, we may collect your marketing preferences and information about how you interact with our emails, website or advertising.

We do not routinely collect sensitive information. Please do not provide sensitive information unless it is necessary for a specific enquiry and you are comfortable doing so.

1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you create an account, place an order, complete a form or contact us
• Automatically through our website, cookies and similar technologies
• From Shopify, payment processors, delivery providers and other service providers
• From a business or organisation that authorises you to order on its behalf
• From publicly available sources when reasonably necessary to verify wholesale or business information
• From marketing, analytics and advertising partners where permitted by law

1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

PROVIDE PRODUCTS AND SERVICES

• Process and fulfil retail and wholesale orders
• Process payments
• Arrange delivery and pickup
• Communicate about orders
• Provide invoices, credits, refunds or replacements
• Respond to product and customer-service enquiries

MANAGE ACCOUNTS

• Create and maintain customer accounts
• Assess and manage wholesale access
• Apply approved wholesale pricing
• Verify account information
• Maintain account security

OPERATE AND IMPROVE OUR BUSINESS

• Administer and improve our website
• Understand how customers use our store
• Improve products, services and customer experience
• Maintain business, accounting and transaction records
• Manage suppliers and service providers

MARKETING AND ADVERTISING

Where you have consented or where otherwise permitted by law, we may:

• Send promotional emails or other marketing communications
• Recommend products that may interest you
• Measure the effectiveness of marketing
• Display or support personalised advertising

You can unsubscribe from promotional emails at any time. Unsubscribing from marketing will not prevent us from sending necessary messages about an account, order, payment, delivery or customer-service matter.

SECURITY AND LEGAL PURPOSES

We may use personal information to:

• Detect and prevent fraud or unauthorised account use
• Protect our customers, personnel, business and website
• Investigate suspected unlawful activity
• Enforce our Terms of Service and other policies
• Comply with tax, accounting, food-safety and other legal obligations
• Respond to lawful requests from courts, regulators or government authorities

1. COOKIES AND SIMILAR TECHNOLOGIES

Our website and authorised service providers may use cookies, pixels and similar technologies to:

• Operate essential website and checkout functions
• Remember customer preferences
• Maintain account and cart functionality
• Measure website performance
• Analyse customer interactions
• Prevent fraud
• Support marketing and personalised advertising where permitted

You may be able to control non-essential cookies through our cookie banner, privacy settings or your browser. Blocking certain cookies may affect the operation of the website, account or checkout.

1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

SHOPIFY

Our online store is hosted by Shopify. Shopify processes personal information to operate the store, customer accounts, checkout and related services.

PAYMENT PROVIDERS

Payment providers process payment details, confirm transactions and help prevent fraud.

DELIVERY AND FULFILMENT PROVIDERS

We may provide names, addresses, contact details and delivery instructions to drivers, couriers or other providers involved in fulfilling an order.

TECHNOLOGY AND BUSINESS SERVICE PROVIDERS

We may disclose information to providers that assist with:

• Website hosting and operation
• Cloud storage
• Email and customer communications
• Accounting and recordkeeping
• Data security
• Analytics
• Customer support
• Marketing and advertising where permitted

PROFESSIONAL ADVISERS

Information may be disclosed to accountants, lawyers, insurers or other advisers where reasonably necessary.

LEGAL AND REGULATORY AUTHORITIES

We may disclose information where required or authorised by law, court order or a lawful government or regulatory request.

BUSINESS TRANSACTIONS

Information may be disclosed as part of a proposed or completed sale, restructure or transfer of the business, subject to appropriate confidentiality and legal requirements.

We do not sell customer personal information for money. Certain analytics or advertising disclosures may be treated as a “sale” or “sharing” under some overseas privacy laws. Where those laws apply, customers may have additional opt-out rights.

1. SHOPIFY AND NETWORK FEATURES

Shopify collects and processes information about access to and use of our online store.

If Shopify Network Intelligence or related enhanced features are enabled, Shopify may use information about customer interactions with our store and other Shopify merchants to provide fraud prevention, analytics, personalisation and advertising services.

Shopify is responsible for certain processing it carries out for its own purposes.

More information is available in Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Requests concerning information processed by Shopify can also be submitted through Shopify’s Privacy Portal:

https://privacy.shopify.com/en

1. OVERSEAS PROCESSING AND DISCLOSURE

Some of our service providers operate outside Australia. Personal information may therefore be transferred to, stored in or processed in other countries.

Shopify and its service providers may process information in countries including Canada, the United States and Singapore, as well as other countries in which Shopify or its authorised providers operate.

Privacy protections in another country may differ from Australian privacy protections. Where applicable, we take reasonable steps to use service providers that maintain appropriate privacy and security safeguards.

1. SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

• Using reputable website and payment providers
• Restricting access to customer information
• Using passwords and account-security controls
• Maintaining appropriate electronic and physical safeguards
• Reviewing access where reasonably necessary

No internet transmission or storage system is completely secure. Customers should not send payment-card numbers, passwords or other highly sensitive information through ordinary email.

You are responsible for protecting your customer-account credentials and notifying us if you suspect unauthorised account activity.

1. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

• Provide services and maintain accounts
• Fulfil orders
• Maintain tax, accounting and transaction records
• Resolve disputes and complaints
• Prevent fraud
• Enforce agreements
• Comply with legal obligations

When information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, unless continued retention is required or authorised by law.

1. ACCESS, CORRECTION AND OTHER PRIVACY REQUESTS

You may contact us to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Update account or communication preferences
• Withdraw consent where processing relies on consent
• Request deletion where a right to deletion applies
• Make another privacy-related request

Some requests may be subject to legal exceptions or recordkeeping obligations.

We may need to verify your identity before completing a request. If an authorised representative makes a request for you, we may require evidence of their authority.

We will respond within a reasonable period and as required by applicable law.

1. MARKETING PREFERENCES

You may unsubscribe from promotional emails by selecting the unsubscribe link in an email or contacting us.

We may still send non-promotional communications required to manage an account, payment, order, delivery, pickup, refund, product concern or legal obligation.

1. CHILDREN’S PRIVACY

Our online store is intended for adults and business customers. We do not knowingly collect personal information directly from children under 18.

If you believe a child has provided personal information without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

1. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites outside our control. Customers should review the applicable privacy policy before providing information to another website or service.

1. PRIVACY COMPLAINTS

If you have a concern or complaint about how we have handled personal information, please contact us using the details below.

Please include sufficient information for us to understand and investigate the concern. We will acknowledge the complaint and aim to provide a response within a reasonable period.

If the Privacy Act applies to the matter and you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: https://www.oaic.gov.au
Phone: 1300 363 992

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our business practices, service providers, website features or legal obligations change.

The updated policy will be published on our website with a revised “Last updated” date. Where required by law, we will provide additional notice of material changes.

1. CONTACT US

For privacy questions, access or correction requests, or complaints, contact:

Triple C Poultry
Operated by The Trustee for the TRIPLE CCC INVESTMENT TRUST
ABN: 36 354 288 473

Unit 22, 115 Dollis Street
Rocklea QLD 4106
Australia

Phone: 07 3277 9608
Email: accounts@triplecpoultry.com.au